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July 2000 Issue



Departments

Six Steps to Customer Satisfaction 
ARCHIVE
Examining Your Own Customer Service Policies

Surviving the Internet Business Revolution 
ARCHIVE
Tough Talk from an Internet Expert in ‘Digital Capital: Harnessing the Power of Business Webs’

Real Estate Reality Check 
ARCHIVE
A Straight Shooter's View of Southwest Florida's Future

Your Call Is Important to Us 
ARCHIVE
Really? Then answer the phone!

The Hungry Doghouse 
ARCHIVE
Keeping it all in the family

Big Changes in Cape Coral 
ARCHIVE
And More on the Way

Deva Industries, Inc. 
ARCHIVE
Cape Coral company makes best of both worlds

Achieving Critical Mess 
ARCHIVE
What a love letter tells us about the Internet

Outsourcing 
ARCHIVE
Why you should -- or shouldn't

Food For Thought 
ARCHIVE
Restaurant growth in Naples and Bonita Springs