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Wide Range of Skills, But Service is Its Product

By: Editorial Staff


Customer Satisfaction is Modern's Main Concern

“The thrust is becoming more and more efficient. You can’t simply turn around and raise your prices to your customer, because others in the industry are not.”

In spite of a slowing economy, the company has plans to grow and diversify even more “possibly in a short period of time.” Glennon declines to offer particulars, but he says the company has purchased “300 feet of frontage on Metro Parkway for future growth.”

The steps Modern has taken in refocusing its market, diversifying, and increasing efficiency have kept it healthy in an industry where many have failed. But no matter what other steps are taken, the company’s health goes back to that “three-legged table of success,” Glennon says. “Our success rests on that table and if you take one leg away, success falls, so we have to take care of the customer, we have to take care of the employee, and we have to take care of the ownership.”

Jill Tyrer is a freelance writer and editor based in Cape Coral.


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