Business Class

While the old adage, “when in Rome, do as the Romans do,” may still be true, business colleagues and clients, friends and associates should be treated with sensitivity whether they’re visiting this country or you’re in theirs. It’s always wise to do a little research and homework to put your best—international—foot forward.

I was recently at a dinner party at the home of a good friend. His brother-in-law was visiting from Italy. I asked how long he would be visiting Florida, and he laughed and said that question can be considered a very rude one to ask. In some countries (he’s originally from Nepal), such a query is almost like asking, “When are you finally leaving?” It insinuates that the person is not welcome to stay very long. Of course, I only wanted to inquire about the length of time he would have to explore the area. Together we laughed about the differences in culture. He wasn’t offended, and I appreciated his honesty and lesson in cultural differences.

Another time, when I was in Kenya, I had dinner at the home of a local doctor and his family. Our group was invited to discuss future business land-development opportunities. I knew from a little research that it was best to hold off eating until the oldest male began, to never use my left hand while dining, and to take a small portion of food to begin with so that I could enjoy a second helping—and then finish everything off my plate. I followed the lead of the Kenyans who were our hosts whenever I was uncertain about the proper behavior. For example, when we entered the room, we took off our shoes.