Business Class

Dealing with top officials can be intimidating and challenging for anyone. Even the president of the United States probably has moments, such as meeting other world leaders, when he is especially aware of how he conducts himself.

VIPs may be government officials, a local dignitary, executives or corporate officials in your own organization, or even your immediate supervisor.

What’s the best way to handle encounters, meetings and business functions with them? Most important, treat everyone with respect and consideration. Brushing up on common rules of etiquette is always a good idea. Here are a few other ways to prepare for dealings with higher ups:

Courteous people rise when someone of a higher position or an elderly person enters the room. Male or female: It doesn’t matter, especially in the work place. You should also stand for customers; they are more important than even your boss in a work situation.

Do a little research on the VIP to learn his or her likes and dislikes. For example, Donald Trump doesn’t like to shake hands. If I were to meet him, I’d wait for him to extend his hand first. Most people would appreciate your understanding their preferences.

Learning the communication preferences of your boss or other higher ups can help you score points. Mirror their communication format. If they like e-mail, use e-mail. If they leave you voice messages, leave voice messages for them. You can also ask their assistant for guidance in that area.

Finally, be yourself and take a genuine interest in the person. Listen well and look him or her in the eye and smile. Your sincere interest will likely be appreciated more than anything else you might say or do.