Podcast: Evolve to Win, Episode 41
Leadership from the frontline.
How one employee took me from meltdown to gratitude and the amazing story that followed. #BeLikeWilliam
In this episode, I share how a frontline employee went over and above expectations to take control and deliver an extraordinary customer experience. The company culture of Hertz empowered William to make an executive decision and should be a model for all companies to strive for.
Gulfshore Business in partnership with Evolve Global present Evolve to Win. For more than 12 years, hosts Heather and Paul Christie have been helping executives and entrepreneurs accelerate change in every aspect of business. Join Heather and Paul for the Evolve To Win show and stay ahead of the game. Heather Christie, who holds a Juris Doctor degree and Certified Speaking Professional designation, practiced law for 10 years and was partner in a Chicago law firm where she concentrated on legislative and regulatory law. Paul Christie is an entrepreneur who has owned multiple businesses in Chicago. He also worked as regional sales manager for Ingersoll. Both Heather and Paul are certified executive and business coaches and co-founded Evolve Global.