Survey Says!

Knowing the customer is one of the best tools a salesperson can have. There is nothing more important than finding the right product or service to fit the needs of a client. And it is through your own process of discovery that you will find the information you need to make a satisfied customer...

Attack of the Sales Staff

I recently visited a local store that employs what I would describe as the “swarm” tactic of sales. The moment that a customer or would-be customer walks through the door, there is a group of eager salespeople waiting to accompany them throughout their shopping experience....

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International Intelligence

While the adage, “when in Rome, do as the Romans do,” may still be true, business colleagues, clients, friends and associates should be treated with sensitivity whether they’re visiting this country or you’re in theirs. It’s always wise to do a little research and...

Meeting Mayhem

Meetings can be one of the most productive ways to conduct business. They also can waste valuable time and serve as a source of considerable frustration.  Whenever you bring a group of people together there’s always a good chance that at least one person in the room will cause...

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